​Hot Metal Moto Tours - Terms & Conditions

When booking a tour with Hot Metal Moto Tours you accept and agree to the terms and conditions herewith. On completion of your booking, you will have confirmed that you have agreed to these conditions.

 

Deposit

  • A deposit will be taken for all tours to secure your place. On receipt of your booking, a booking confirmation will be issued, confirming your place on the tour. Tours booked 90 days for all tours will require payment in full at the time of booking. Balance of payment is made payable by bank transfer.

 

Balance of Payment

  • We will request the balance of payment for your tour 3 months prior to departure of the tours. Late payment may result in the loss of your deposit and cancellation of your tour booking. If the balance of your tour is not received within 7 days of the due date, we reserve the right to cancel your place on the tour..

 

Meals

  • When/if meals are included within the price of the tour you have chosen, it will include: the hotel breakfast, usually continental style or a buffet-style cooked breakfast meal or choice of cereals, etc. Evening meals and drinks are paid for by the guests.

If You Cancel

  • All cancellations must be in writing or via email and the following terms apply:

  • If you cancel the tour loss of the full deposit will be incurred.

  • If you cancel less than 8 weeks prior to the departure date for the tour/s you will incur the total value loss of that tour/s. 

  • If your circumstances change and you have/would like to transfer your deposit to another tour within the tour season we will permit you to do this within the tour season (same or following year the booking was made).

 

Cancellations By Us

  • We reserve the right to cancel any tour – this would always be a last resort or if there are insufficient numbers for said tour, if this happened we would offer the chance to transfer to another tour in that season or issue you with a full refund. Hot Metal Moto Tours will not be held responsible, or offer a refund/compensation in any of the following situations: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes and/or weather or political complications or disruptions and safety issues or advice, this includes but is not limited to: refusal into a country, for the purpose of preserving safety, mechanical failure or an accident beyond our control such as the tour guide being involved in a road traffic accident, mechanic failure of the tour guides motorcycle or the tour guide suffering an injury or illness preventing him/her from continuing escorting the tour. Hot Metal Moto Tours also reserves the right to cancel any tour within 90 days or less of departure if the tour has less than 4-6 customers booked on that tour (minimum numbers dependent on each tour). If we cancel the tour within 90 days due to limited bookings you will be offered one of the following options; a full refund, transfer of your booking to another tour or hold your deposit for a tour commencing the following season (year) with a 5% discount.

  • Hot Metal Moto Tours will not be held responsible for the reimbursement, in part or in whole, of any pre-booked hotels or transport arrangements relating to your tour should we cancel, this includes but not limited to; hotel bookings, any flights, ferries or train travel costs, taxis, buses or rental costs or any other out of pocket costs or expenses incurred as a result of the tour not going ahead. It is advised to take out holiday insurance

 

Changes to the Tour/s

  • In the event of a major change, we will advise you immediately and you may then (a) continue the tour with the new itinerary, (b) accept an alternative of the same or similar value, or (c) cancel your holiday with a full refund. We will not be held responsible for minor amendments to tours such as slight route changes.

  • Our advertised prices for tours may on occasions vary throughout the season/year in cases of promotions and sales etc, if you have made your booking/payment for your chosen tour and the prices advertised change we do not and will not adjust your booking price to match the price currently offered on the site. 

 

Our Responsibilities

  • To the best of our ability we will endeavour to match and proceed as near as possible to the tour you have seen and booked from our website. We are unable to control any deficiencies in services due to local conditions, maintenance, industrial dispute, religion, politics, or weather. Occasionally routes will differ depending on weather or timescales, in such instances, we will not be held liable for these changes as they are done so in the best interests of the group as a whole. We will not be held responsible for route changes, late arrival to the hotel, or riding on roads some may consider unsuitable, as a result of faulty navigation equipment or similar equipment not functioning as it should.

  • We ride as a group and we will try to ensure the group stays together the best we can and arrives each day at each tour stage hotel. We are not and cannot be responsible for the actions of other riders or passengers in the group and as such, you agree not to hold Hot Metal Moto Tours responsible for; injury, accidents, damage to vehicles or fatality. 

 

Your Responsibilities

  • It is your responsibility to notify Hot Metal Moto Tours of any illness, infirmity, allergies, disabilities, health issues of any kind or dietary needs that may affect your touring holiday or other riders within the group. If you do not disclose any issues that may pose a threat to others on the tour, the tour guide reserves the right to ask the rider to leave the tour and no refund of tour costs will be eligible.

  • You need to be a competent rider, who is comfortable and confident they can complete the route/tour they have chosen, with a machine that is road legal, in serviceable condition and mechanically-sound.

  • Hold a valid Certificate of Insurance covering machine, rider and pillion. (please check you are covered for pillion riders)

  • To ensure you have informed your insurance provider of any medical conditions

  • You will have suitable UK/European breakdown and recovery cover (Repatriation cover) if riding your own motorcycle.

  • Along with the Hot Metal Moto technician ensure your vehicle is secure overnight or when leaving the motorcycle unattended.

  • Ensure you have adequate cancellation insurance for your holiday, and that you have suitable insurance in place in the event of an accident

  • Any damage to your hotel room must be reported immediately to your tour guide. You will be liable for the repair costs.

  • You must settle your hotel bill for additional services, food, laundry or drink etc, Hot Metal Moto Tours will charge £50.00 admin fee in addition to invoicing for the total cost.

 

ACKNOWLEDGEMENT OF RISK, RESPONSIBILITY AND LIABILITY

By making a booking for a Motorcycle Tour with Hot Metal Moto Tours

I, the Participant, confirm that I understand and accept that:

 

  • 1. I have provided accurate information to Hot Metal Moto Tours about my motorcycle riding experience and ability and I confirm that I am a competent enough motorcyclist to participate in my chosen Tour and that I have read and understood the itinerary and are comfortable with the mileage and roads I will be ridding on.

  • 2. I am adequately fit and physically capable to undertake the program set out in my itinerary and have no medical condition which would affect my participation in the Tour other than any I may have disclosed at the time of booking.

  • 3. I am required to follow all reasonable instructions from Hot Metal Moto Tours, its Tour Leader, employees or agents. I understand that if I fail to comply with these instructions, Hot Metal Moto Tours, the management or the tour leader, reserves the right to suspend my involvement in the Tour and that I shall not be entitled to any refund of any amounts I have paid to Hot Metal Moto Tours for participating in the Tour or any other costs incurred by me as a result of my having to leave the Tour.

  • 4. The decision of the Tour Leader is final and binding, including any decisions made by the Tour Leader to change the itinerary at short notice or suspend myself or a member of my party from the Tour and I will respect and comply with any such decision. Verbal or physical abuse will not be tolerated and as such I agree that verbally or physically abusing the tour leader or other tour riders/pillions to an extent it makes the tour leader/riders/pillions feel intimidated or threatened, may result in my participation on the tour being suspended with immediate affect

  • 5. I am solely responsible for my possessions. Hot Metal Moto Tours accepts no liability for any damage to or loss of my property whilst taking part in the Tour (except where such loss or damage was as a direct result of Hot Metal Moto Tours’ negligence). Any belongings or equipment carried by the tour leader/support vehicle will be done so at your own risk and as such Hot Metal Moto Tours will not be held responsible for loss or damage of the belongings.

  • 6. Where I have requested to hire a motorcycle, I acknowledge that the motorcycle for this Tour is rented from a local third party supplier, under the terms and conditions of the third party. I understand that I am responsible for using the motorcycle in accordance with the local rental agreement and that I will have to pay for any damage caused to the motorcycle directly to the local third party supplier before the tour ends

  • 7. I am required to comply with all statutory and legal requirements when participating in the Tour, including but not limited to all road traffic, licensing and driving laws.

  • 8. I have provided emergency contact details to Hot Metal Moto Tours and authorise Hot Metal Moto Tours to contact that person(s) in the event of an emergency.

  • 9. In cases of emergency, I authorise Hot Metal Moto Tours, their Tour Leader, employees or agents as applicable to arrange any necessary medical or surgical treatments and to sign any required form of consent on my behalf. I accept that I am responsible for reimbursing to Hot Metal Moto Tours any additional expense they incur on my behalf relating to my medical treatment or repatriation due to my injury, illness or other medical condition.

  • 10. For tours travelling outside the EU, I understand that there are certain risks and dangers inherent in taking part in the Tour, including but not limited to the hazards of travelling in remote regions of developing countries, with medical facilities and response times that are often significantly worse than those in developed countries and that by the very nature of the activities I will be exposed to an element of personal risk over and above those associated with conventional holidays. These include the risk of personal injury and death and loss of or damage to my property.

  • 11. I also expressly understand that I am under a duty to mitigate any risks to myself as far as is practicable, by taking all reasonable steps to ensure my own health and safety whilst on the Tour.  I accept full responsibility for these risks and I agree that Hot Metal Moto Tours, its employees and agents are released from any liability resulting from my injury or death or any loss of or damage to my property suffered during the Tour.

  • 12. Hot Metal Moto Tours does not exclude or limit its liability for any liability which cannot be excluded or limited under applicable law including liability for fraud or misrepresentation or for any death or personal injury suffered during the Tour which is caused by Hot Metal Moto Tours’ negligence.

  • 13. I will indemnify Hot Metal Moto Tours for all losses suffered by Hot Metal Moto Tours as a result of my behaviour, negligence or failure to comply with the terms of these Terms & Conditions or otherwise.

  • 14. The laws of England and Wales are applicable and I expressly submit to the sole jurisdiction of the Courts of England and Wales.

  • I confirm that I have read, understood and agree to the contents of theseTerms and Conditions and that I am 18 years of age or older.

 

For overseas tours you must have the following documents:

  • Valid UK passport (ensure visa not required if non-UK). Passport must have at least 6 months remaining by the time you return

  • European Health Insurance Card (EHIC) (can be obtained online at www.dh.govuk/travellers, by phoning 0845 6062030, or by post from any main Post Office)

  • European insurance cover for your bike – must include repatriation in the event of an accident or serious breakdown.

  • Personal Travel Insurance for yourself and pillion (if appropriate). This must include medical cover including any possible repatriation in the event of serious illness or accident. We also recommend you include cancellation cover.

  • Breakdown and Personal Insurance are compulsory on our European tours and we will require evidence of policies before departure. Ensure you have adequate insurance for your holiday. 

  • Unless informed otherwise by you in writing, you agree to Hot Metal Moto Tours; using images or video of yourself or your motorcycle taken on tour by tour guide(s) and other customers on tour to be used for marketing and promotional purposes. This may include but not limited to; social media, social chat rooms such as Whatsapp, internet websites, blogs or marketing material such as leaflets and posters or promotional videos. Images or video provided by you or shared by you in social chat rooms such as Whatsapp, will not be shared with any other companies or organisations without your express and written permission. The images or video taken by us may contain images of your face, motorcycle and vehicle registration. You agree that Hot Metal Moto Tours shall not be held responsible in the unlikely event the content is misused by another member of the public or other organisation

 

Complaints Procedure

In the event of a complaint, in the first instance, you should approach your tour leader. If you still consider that your complaint has not been properly addressed, you should put your comments in writing and send them to:

info@hotmetalmoto.com or the postal address on our contact us page.

 

© 2019 – Hot Metal Moto Tours

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© HotMetalMoto 2018